We want to make your experience at Arete Family Medicine – Anchorage a positive one. To accomplish this, we work together as a team to provide quality care in a supportive environment. We want and need you, our patient, to be a part of that team. This allows you to receive the best and most immediate services. Below is a summary of our office policies, which we hope will allow you access to the information you need in making important health care decisions.
PATIENTS WHO HAVE NOT ARRIVED WITHIN 10 MINUTES OF THEIR SCHEDULED APPOINTMENT TIME MAY BE RESCHEDULED.
New Patients: We value information provided by the patients and families we serve. It helps us to accurately understand the problems at hand and arrive at a correct diagnosis. Therefore, we ask that the patient or parent/legal guardian complete all questionnaires and forms.
Follow-up Appointments: Your follow-up appointment, if needed, will be offered at the completion of your visit and will be scheduled with your provider.
Medical Emergencies: Call 911 for all medical emergencies.
Same-day Appointments: We make every attempt to see patients at their scheduled appointment time. If you need a same-day appointment, you may walk in, call our office, or schedule online using our patient portal. We will make every effort to accommodate same-day appointments.
Cancellations: We understand that there are times when it will be necessary for you to cancel or reschedule your appointment. To accommodate all patients, we ask that you provide the office with at least a 24-hour notice of any necessary changes (you may leave a message after office hours). Please note: After three cancellations within six months, we reserve the right to discontinue providing care to you as a patient.
Our goal is to help you in every way possible to utilize the insurance benefits you have. To accomplish this, we must verify all insurance coverage prior to being seen by our providers. We will ask that you present complete and accurate insurance information at the time of your initial visit and present the insurance card at each follow-up visit thereafter. We will make a copy of your card for our records at each visit as well. Please ask to speak with the Practice Manager if you have questions or concerns about your coverage that the insurance company has not been able to explain or provide.
Benefits: You will be given information about any required co-pay/co-insurance at each visit. Please ask about anything you do not understand. Some visits (procedures) with our office may NOT fall under your normal co-pay and may be applied to your deductible or percentage of payment. Please note: It is the patient’s responsibility to know their insurance benefits coverage. Please contact your insurance company to verify your insurance benefits.
Changes in insurance benefits: You must contact our office at least 48 hours before your next scheduled appointment to update us with any changes in you insurance coverage to allow us to verify coverage. Due to timing issues, we cannot verify new insurance coverage at the time of your appointment.
Billing: This office mails statements every month. Payment is expected at the time of service for all patients. Patient refunds will be made automatically for any overpayment.
The clinical staff supports the provider patient care. This includes patient phone calls, prescription requests, etc. They make every effort to handle patient calls within 24 hours. If you have an urgent matter that needs immediate attention, please call our front office and ask them to notify the nurse. Prescription refill requests should be made at least three days prior to your presription being depleted. We ask that you contact your pharmacy and they will fax a refill request to our office. These will be reviewed and faxed back with the necessary authorization. Following the 24 hour processing time, you should contact your pharmacy to see if the prescription is ready to be picked up.
Our office staff can assist you with appointments, phone calls, medical records and insurance questions. We want your experience to be seamless and pleasant; therefore, we need your help in always notifying us of any changes in your address, phone numbers or insurance.
If you call after hours, please leave your message with the following information: the patient’s name, date of birth, your name, a number to return the call the next business day, and a detailed message.
All medical record requests require a written release of information with a signature from the patient or parent/legal guardian. We require about a week for processing from the day we receive the request. While there is no charge for a patient to receive their own medical records, there will be a $25 charge for copies provided to attorneys. There is no charge if the records are transferred to another treating provider.